Terms of Service

These Terms govern your use of the ADAfriendly platform, website, free scanner, accessibility widget, WordPress plugin, Shopify app (when available), developer API, and any related services (collectively, the "Service"). By creating an account or using any part of the Service — including the free scanner without an account — you agree to these Terms.

1. What the Service is — and is not

ADAfriendly provides automated accessibility scanning, plain-English reporting, AI-assisted fix suggestions, remediation tooling, and monitoring for websites, measured primarily against the Web Content Accessibility Guidelines (WCAG).

The Service is an engineering tool, not legal advice. Nothing the Service produces — scan results, compliance scores, risk scores, reports, certificates, VPATs, or fix suggestions — is legal advice, a legal opinion, or a substitute for advice from a qualified attorney. Accessibility laws (including the ADA, Section 508, the AODA, and the European Accessibility Act) differ by jurisdiction and are applied by courts and regulators to specific facts. If you need to know your legal obligations or exposure, consult a lawyer.

2. No guarantee of compliance or protection from claims

Automated testing can only evaluate a subset of WCAG success criteria. A high score — including a score of 100 with zero detected issues — means our scanner found no violations in what it can measure. It does not mean your site is fully WCAG-conformant, ADA compliant, or compliant with any other law or standard. Full conformance requires human evaluation, including testing with assistive technology, which no automated tool can replace.

We do not guarantee that use of the Service will prevent accessibility-related lawsuits, demand letters, or regulatory action, and we are explicit — here and in our marketing — that no vendor can honestly make that promise. Anyone can file a claim regardless of a site's actual accessibility.

3. Scores, risk estimates, certificates, and VPATs

• Compliance scores summarize automated findings at a point in time. Your site changes; scores go stale.
• Lawsuit risk scores are statistical estimates derived from scan results and industry patterns. They are not predictions, probabilities of litigation, or legal assessments.
• Certificates and badges represent our good-faith record that an automated audit ran on a given date with the reported results — nothing more. They are not certifications of legal compliance, create no warranty to any third party, and must not be presented as legal proof of accessibility.
• Generated VPAT/ACR documents are drafts prepared from automated findings. Review and complete them with a qualified accessibility professional before publishing or including them in procurement responses.
• Items marked for manual review are cases where automated measurement is genuinely inconclusive. They require human judgment; leaving them unreviewed is your choice and your responsibility.

4. Eligibility

You must be at least 18 years old and have the authority to bind the entity you represent. The Service is not available to anyone barred from using it under applicable law.

5. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at support@adafriendly.ai if you suspect unauthorized access.

6. Subscription and billing

Paid plans renew automatically each billing period until canceled. You can cancel at any time from the Account page; cancellation takes effect at the end of the current billing period. Payments are processed by Stripe. Plan limits (sites, pages per scan, AI features) are described on the pricing page and enforced by the Service. Refunds are handled case by case — contact support@adafriendly.ai.

7. Acceptable use

You agree not to:

• Scan sites you do not own or have explicit authorization to scan — this applies to the free scanner too
• Use the Service to perform denial-of-service or other abusive scanning
• Reverse-engineer or circumvent rate limits, authentication, or security controls
• Resell or rebrand the Service unless on an Agency plan with an explicit white-label license
• Use the Service to collect personal information about end-users of scanned sites
• Attempt to access other customers' data
• Misrepresent Service output — for example, presenting a certificate, score, or report as a government certification or legal determination

You are solely responsible for every URL you submit and for having the right to scan it. The free scanner accepts any public URL, so we cannot verify ownership before a scan runs. If you submit a site you do not own or are not authorized to test — or use the Service to overload, probe, or harvest data from a third party — that is your act, not ours, and Section 17 (Indemnification) applies. We enforce rate limits, and we may throttle, block, or terminate any account or IP address that scans abusively or targets third parties, without notice.

8. Your content and data

You retain all ownership rights in the sites and content you add to ADAfriendly. You grant us a limited license to crawl, scan, analyze, store, and display that content solely to provide the Service. Our handling of personal data is described in our Privacy Policy.

9. AI-generated content

The Service generates explanations, fix suggestions, alt text, and documents using third-party AI models. AI output can be wrong, incomplete, or inappropriate for your specific context. You are responsible for reviewing AI-generated content before deploying it to a production site. Where the scanner cannot determine a fact (for example, the background a text element actually renders on), the Service deliberately declines to generate a fix rather than guess — gaps in fix coverage are a feature of that policy, not a defect.

10. Automated fixes, plugins, and the widget

When you install our WordPress plugin — or, when it becomes available, connect a Shopify store — you authorize the Service to make changes to your site, for example updating image alt text or applying accessibility corrections. Every change is recorded in your dashboard audit log and access can be revoked at any time.

Changes are made only through each platform's official extension mechanisms (the WordPress plugin APIs; the Shopify Admin API under the scopes you approve at install), within that platform's developer terms and program requirements. We do not edit platform core files.

Maintain your own backups, and verify that applied fixes render correctly on your site. Websites are built on themes, templates, and plugins we do not control and cannot test in advance. We are not responsible for conflicts, layout changes, or breakage caused by interactions between an accessibility fix and a third-party theme, template, plugin, app, or custom code — including where such a component overrides, strips, or reacts to a fix. Fixes can be reverted from your dashboard, and you can disable automatic application at any time.

The accessibility widget adds assistive display options for visitors. It enhances usability on top of your site's code; installing the widget does not by itself make a site accessible or compliant, and we do not market it as if it does.

11. Third-party services and resources

The Service depends on third-party providers, including Stripe (payments), Supabase (authentication and data storage), Resend (email delivery), and Anthropic (AI generation). Their processing of personal data is described in our Privacy Policy.

The accessibility widget also loads one third-party resource at the visitor's request: if a visitor turns on the dyslexia-friendly font, the widget loads that font from a public font CDN, which means the CDN receives the visitor's IP address and request data like any other externally hosted asset. No font is loaded unless the visitor enables that option, and the widget falls back to fonts already on the device if the CDN is unavailable.

We do not control third-party providers and are not responsible for their availability, performance, or acts and omissions. If a provider changes or discontinues a service, we may substitute a comparable one.

12. Developer API

Developer API keys are subject to the rate limits and scope controls shown in your developer dashboard. You are responsible for keeping keys secret; revoke leaked keys immediately. API responses carry the same limitations as the rest of the Service, including everything in Sections 1–3.

13. Service availability

We aim for high availability but do not provide a formal SLA on self-serve plans. Scheduled scans may be delayed or retried. Enterprise SLAs are available by contract — contact support@adafriendly.ai.

14. Termination

You may close your account at any time. We may suspend or terminate accounts that violate these Terms, engage in abuse, or fail to pay. Upon termination, your access to the Service ends and we delete your data per our Privacy Policy retention schedule.

15. Disclaimers

The Service is provided "as is" and "as available." We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be uninterrupted or error-free, that scan results will be complete or accurate, or that the Service will meet your specific compliance needs.

16. Limitation of liability

To the maximum extent permitted by law, our aggregate liability for any claim arising out of or related to the Service is limited to the amount you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages — including lost profits, and including legal claims, demand letters, settlements, or judgments brought against you by third parties in connection with your site's accessibility — even if advised of the possibility. If you used only the free tier, our aggregate liability is limited to USD $100.

17. Indemnification

You agree to indemnify and hold harmless ADAfriendly and its affiliates from any claims arising out of (a) your misuse of the Service or violation of these Terms, (b) scanning sites without authorization, or (c) content or changes you deploy to your site, including fixes you chose not to review.

18. Governing law, arbitration, and class action waiver

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict of laws principles.

Please read this section carefully. It requires most disputes to be resolved by individual arbitration instead of in court, and waives your right to a jury trial and to participate in a class action. You may opt out within 30 days, as described below.

18.1 Informal resolution first

Before starting an arbitration, you agree to contact us at support@adafriendly.ai with a short description of the dispute and the relief you want. Most issues are resolved this way. If we haven't resolved it within 30 days, either of us may begin arbitration.

18.2 Binding individual arbitration

Except for the carve-outs in 18.4, any dispute arising out of or relating to these Terms or the Service will be resolved by final and binding individual arbitration, administered by the American Arbitration Association (AAA) under its applicable Consumer or Commercial Arbitration Rules. The arbitration will be held in the county where you reside or by video or telephone, or by written submissions, at your election. A single arbitrator will decide the dispute and may award the same individual relief a court could. The Federal Arbitration Act governs this section.

18.3 Class action and jury trial waiver

Disputes will be brought only in your individual capacity, not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding, and the arbitrator may not consolidate claims or preside over any form of representative proceeding. You and ADAfriendly each waive the right to a jury trial.

18.4 Exceptions

Either of us may (a) bring an individual claim in small claims court if it qualifies, and (b) seek injunctive or equitable relief in court to stop infringement or misuse of intellectual property, unauthorized access, or abuse of the Service. Claims that cannot be arbitrated as a matter of law are excluded from 18.2.

18.5 Your right to opt out

You may opt out of 18.2 and 18.3 by emailing support@adafriendly.ai with the subject "Arbitration Opt-Out" within 30 days of first accepting these Terms (or within 30 days of us notifying you that this section was added). Include the email on your account. Opting out affects nothing else in these Terms and will not disadvantage your use of the Service.

18.6 Severability and forum for non-arbitrable claims

If the class action waiver in 18.3 is held unenforceable as to a particular claim, that claim — and only that claim — is severed from arbitration and must proceed in court; the remainder of this section still applies to all other claims. For any dispute not subject to arbitration (including if you opt out), you and ADAfriendly consent to the exclusive jurisdiction of the state and federal courts located in Delaware.

19. Changes to these Terms

We may update these Terms from time to time. We will notify account holders at least 30 days before material changes take effect. Continued use of the Service after the effective date constitutes acceptance.

20. Contact

Questions about these Terms: support@adafriendly.ai